Our Policies

RETURNS AND REFUNDS POLICY:

Purchases made from online store of www.thewholetruthfoods.com cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.

CANCELLATION POLICY:

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at orders@thewholetruthfoods.com. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.

MERCHANDISE STORE – RETURN & EXCHANGE POLICY

Fitshit Health Solutions Private Limited’s (TWT’s) Merchandise Returns and Exchange policy gives you an option to return or exchange any merchandise items purchased from online store of www.thewholetruthfoods.com for any reason within the specified return/exchange period i.e. 7 (seven) days from the date of delivery of the product.

Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached and intact with the product to avoid any hassles in the event of a return/exchange.

If due to any reason you wish to return the Product, we offer a free pick-up service. You will just have to drop us a mail at listen@thewholetruthfoods.com or a message on WhatsApp. Our delivery agent will pick-up the product from the address of delivery. Please check the below mentioned details:

1. Eligibility for Returns and Exchanges:

a. We accept returns and exchanges within 7 days from the date of delivery.
b. To be eligible, merchandise must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
c. Certain items, such as personalized or custom-made products and clearance items, may not be eligible for returns or exchanges. Please check the product description for specific details.

2. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:
a. Contact our Customer Love team at listen@thewholetruthfoods.com to request a Return or Exchange. Please provide your order number and a detailed reason for the return or exchange request along with the picture of the product in case of any defective or damaged or incorrect product is delivered.
b. Once you receive a confirmation from us, securely package the merchandise, including all original packaging and documentation.
c. The package would be collected from the address of delivery in case of return. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. During pick-up, our delivery agent may do a quality check on the return.

3. Inspection and Approval:

a. Upon receiving the returned merchandise, our quality control team will inspect it to ensure it meets the eligibility criteria. Refund in case of returns may be subject to approval based on the condition of the merchandise.
b. If the merchandise meets our criteria, we will process your return request within 48 hours of the collection of the product.
c. If the merchandise does not meet our criteria, it will be shipped back to you.
d. You will receive a confirmation email once your return has been processed or rejected.

4. Refunds and Exchanges:

a. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank
b. In case of exchanges, new item will be delivered to you and simultaneously the original item will be picked-up.

5. Return and Exchange Fees:

Please note that there is no Return or Exchange fees levied by us. Do not pay any such fees to the delivery executive.

6. Contact Information:

For any questions or concerns related to our Return and Exchange Policy, please contact our Customer Love team:

Email: listen@thewholetruthfoods.com
Phone: +918793900554

The following EXCEPTIONS and RULES apply to this Policy:
1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
2. We offer you an option to exchange items purchased by you from online store of www.thewholetruthfoods.com for same or different sizes of same style only and not for any other item of the same or different value from TWT. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
3. Exchanges are only allowed for pincodes which are serviceable for an exchange.
4. TWT shall reject the exchange request in case at the time of collecting the products the delivery partner confirms that the product looks used or damaged, when the exchange request was raised because of size issues.
5. TWT shall reserve the right to restrict exchange of the items purchased on TWT if customer in any way breaches or misuse this policy, as determined in TWT’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
6. TWT will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, TWT would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

TWT reserves the right to amend this policy at any time. Please check our website for the most up-to-date information.

By making a purchase from www.thewholetruthfoods.com, you acknowledge and agree to abide by this Return and Exchange Policy.

Thank you for shopping with us! We appreciate your business and are here to assist you with any inquiries or concerns.

~ END OF MERCHANDISE STORE – RETURN & EXCHANGE POLICY ~

PRIVACY POLICY

OVERVIEW

This domain name https://thewholetruthfoods.com/and its related sub-domains, sites, services, tools (collectively, the “Website”) is owned and operated by Fitshit Health Solutions Private Limited. Throughout the Website, the terms “we”, “us” and “our” refer to Fitshit Health Solutions Private Limited bearing CIN No U15490MH2019PTC325879 (which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to include its successors, affiliates, and permitted assigns). We are committed to respecting your online privacy and we recognize your need for appropriate protection and management of any information you share with us through the Website. This privacy policy (“Policy”) explains how we collect, use, share and process information in relation to the services provided on the Website.

This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Policy does not require any physical, electronic or digital signature. This Policy shall be deemed to be incorporated into the terms of service of the Website (“Terms of Service”) and shall be read in addition to the Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the interpretation placed by us shall be final and binding on you.

This Policy is being framed in view of the Information Technology Act, 2000 read with Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Regulation 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

By accepting this Policy, you understand and agree to the collection, use, sharing and processing of personal information as described herein. If you provide us with personal information about someone else, you confirm that (a) such information is accurate and up-to-date; (b) such person is aware that you have provided their information; and (c) they consent to both the disclosure and the use/processing of their information in accordance with this Policy. This Policy applies to all the current and former visitors, users and others who access the Website.

This Policy describes the types of information we collect, why and how we use the information, with whom we share it, and the choices you can make about our use of the information. This Policy also describes the measures we take to protect the security of the information and how you can contact us about our privacy practices.

By accessing or using the Website or giving us your information or otherwise clicking to accept this Policy, if and when prompted on the Website, you expressly consent to our use and disclosure of your Personal Information (as defined below) including SPDI (as defined below) in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use/access the Website.

In case you wish to avail any or all of the services provided by us on the Website, you are required to register on the Website and thereafter access the Website using the login credentials provided by you at the time of registration (“Login Credentials”) or use the Website as set out in the Terms of Service. You hereby explicitly agree that your use of the Login Credentials and the Website shall be governed by the Terms of Service read with the terms of this Policy.

SECTION 1 – TYPES OF INFORMATION COLLECTED

Personal Information is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

Personal Information: Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, physical temporary and personal address, telephone number, date of birth, age, gender, e-mail address, or any other contact information. Further, Sensitive Personal Data or Information (“SPDI”) of a person includes Personal Information about that person relating to: passwords, financial information (bank accounts, credit and debit cards or other payment instruments), physical information. We limit the collection of Personal Information to that what is necessary for its intended purpose.

Non-Personal Information: Non-personal information means information that does not specifically identify an individual, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. We may gather any non-personal information regarding how many people visit the Website, the pages they visit, their IP address, browser types and versions used while visiting the Website (hereinafter referred to as “Non-Personal Information”). We may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by us.

Usage Information: Usage Information includes without limitation all data and information collected automatically through the Website (or through the third party analytics service providers), by use and access of the Website in the nature of system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the Website including without limitation Non-Personal Information, cookies, Website traffic, time spent on the Website, number of visits to the Website and other similar information and behaviour indicating the mode and manner of use of the Website (hereinafter referred to as the “Usage Information”).

Personal Information, SPDI, Non-Personal Information and Usage Information hereinafter shall be referred to as “Information”.

SECTION 2 – COLLECTION OF INFORMATION

We may collect Information from you when you (a) register on the Website; (b) update or change personal details in your account; (c) use the Website for any of the services being offered thereon (including, when you report a problem with the Website and/or the services); (d) voluntarily participate in campaigns conducted by us on the Website or respond to questionnaires published by us on the Website (if any); (e) voluntarily complete a customer survey or provide feedback in relation to the products and services provided on the Website or leave comments on the Website; and (f) when you carry out transactions on the Website.

You hereby acknowledge and agree that all Information is provided by you to us is voluntarily and the Information provided by you is not subject to any undue influence.

We may use cookies to monitor the Website usage including, without limitation, to provide useful features to simplify your experience when you return to the Website, like remembering your login id, your cart details and to deliver relevant content based on your preferences, usage patterns and location.

You are also required to provide your billing address as well as credit/debit card details which may be aligned with third party payment wallets. We will use this Information only for processing orders, billing and delivery purposes. For your convenience, we or an authorised payment gateway saves the billing information and remembers certain details of the payment choices made by you in the event you would like to carry out any other transaction and/or place an order on the Website again.

We do not collect any SPDI, but if we wish to collect any SPDI from you during the subsistence of this Policy, we will do so only upon obtaining your consent in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We may also collect Non-Personal Information based on your browsing activity and in relation to your use or access to the Website like your Internet Protocol address, your Operating System, your prior search results etc., which may or may not be publicly accessible.

Information collected by us from a particular browser or device may be used with another computer or device that is linked to the browser or device on which such information was collected.

You may use the Website without providing us any Information about yourself. However, you may not be able to access certain services of the Websites in case you choose to do so.

SECTION 3 – USE OF INFORMATION

We use the Information you provide to (a) manage your account (including, maintenance of informal records of payments and other transactions that take place within a group); (b) fulfil your requests for the products and services offered on the Website, including, to process and deliver your orders placed on the Website (including to manage payments, fees and charges and collect and recovery money owed to us); (c) respond to your inquiries about its offerings and the transactions carried out on the Website; (d) provide you with information about products and services available on the Website and offer you other products and services that we believe may be of interest to you; (e) resolve any glitches on the Website including addressing any technical problems; (f) improve the services and content on the Website and your experience of navigating through the Website and carrying out transactions on the Website; and (f) manage our relationship with you.

We may use the Information to monitor your use of the services and may review and analyse the Information provided by you to provide you with customized service.

We may use your Non-Personal Information or Usage Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends. Subject to and in accordance with applicable laws, we have the right to use your Information for the purpose of conducting promotional/marketing related activities on the Website, including but not limited to, using your Personal Information for making posters/banners to promote our services.

When you send an email message or otherwise contact us through the Website, we may use the Information provided by you to respond to your communication by way of Short Message Service (SMS), email or any other communication channels that we may deem fit. We may also archive such Information and/or use it for future communications with you to inform you regarding updates, newsletters, offers, new services and promotions.

SECTION 4 – INFORMATION SHARING

We maintain your Information in electronic form on our devices and on the equipment of our employees. The Information is made accessible to employees, agents or partners and third-parties only on a need-to-know basis.

We do not rent, sell, or share Information with other people or with other non-affiliated entities, except with your consent or to provide services you have requested for or under the following circumstances:

(a) We may share Information with our partners, and affiliates to contact you via email, phone, or otherwise for the provision of services being availed by you on the Website.
(b) In order to process your transactions, we may direct you to a payment gateway service provider of our own choice, which may have access to the Information provided by you while making such payment.
(c) We may engage third party vendors and/or contractors to perform certain support services, who may have limited access to Information.
(d) We may share Information with government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency’s request.

SECTION 5 –THIRD PARTY SERVICE PROVIDERS

We may engage third party vendors and/or contractors to perform certain support services, including, without limitation, fulfilment of your orders/service requests, software maintenance services, advertising and marketing services, web hosting services and such other related services which are required by us to provide our services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for us and they are not authorized by us to otherwise use or disclose Information, except to the extent required by law. We do not make any representations concerning the privacy practices or policies or terms of use of such websites, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website’s provider, or the information on such website.

The Website may contain links and interactive functionality interacting with the websites of third parties. We are not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, we strongly recommend that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party websites.

This policy informs the user that Fitshit Health Solutions Private Limited uses YouTube API Services as an online resource to which our website may link or otherwise reference that you may access through our website (“Third-Party Services”). Therefore, our website utilizes the YouTube API Services, and you are agreeing to be bound by the YouTube Terms of Service , Privacy Policy , and API Services Terms of Service when engaging YouTube content and services through our website. We take no responsibility for the content or privacy practices of any Third-Party Services. We encourage you to carefully review the privacy policies of any Third-Party Services you access.

In addition to Fitshit Health Solutions Private Limited’s normal procedure for deleting stored data, you will be able to revoke the data of YouTube API Services via the Google security settings page here or here.

SECTION 6 – DISCLOSURE TO ACQUIRERS

We may disclose and/or transfer Information to an investor, acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of our entity, business or assets.

SECTION 7 – CONTROL OVER YOUR PERSONAL INFORMATION

You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at orders@thewholetruthfoods.com requesting the same. If you at any time wish to rectify your Personal Information, you may write to us though an email at orders@thewholetruthfoods.com.

Once you withdraw your consent to share the Personal Information collected by us, we shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict you from using the services on the Website and/or the Website itself.

If you wish to delete your account, and thereby discontinue using the services provided by us on the Website, you may do so at any time, in accordance with the Terms of Service.

SECTION 8 – RECTIFICATION/CORRECTION OF PERSONAL INFORMATION

You shall have the right to review your Personal Information submitted by you on the Website and to modify or delete any Personal Information provided by you directly on the Website. You hereby understand that any such modification or deletion may affect your ability to use the Website. Further, it may affect our ability to provide our services to you.

We reserve the right to verify and authenticate your identity and your account Information and/or payment Information in order to ensure accurate delivery of services. Access to or correction, updating or deletion of your Personal Information may be denied or limited by us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.

If you need to update or correct your Personal Information that we may have collected to offer you personalized services and offers, you may send updates and corrections to us at orders@thewholetruthfoods.com citing the reason for such rectification of Personal Information. We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

SECTION 9 – COOKIES

We use cookies and/or other tracking technologies to distinguish you from other users of the services and to remember your preferences on the Website. This helps us to provide you with a good experience when you use the services on the Website and also allows us to improve such services. Cookies are text files we place in your computer’s browser, mobile phone, tablet or other devices to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us, for example, registering on the Website. They are designed to hold a marginal amount of data specific to a particular user. However, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand your usage and to improve the content and offerings on the Website. For example, we may use cookies to personalize your experience on the Website (e.g., to recognize you by name when you return to the Website) and save your password in password-protected areas, and enable you to use shopping carts on the Website. We may also use cookies to offer you products, programs, or services. Cookies may be placed on the Website by third-parties as well, the use of which we do not control.

Session cookies are automatically deleted from your hard drive once a session ends, and most cookies are session cookies. You may decline the cookies, however, if you decline the cookies, you may be unable to use certain features on the Website and you may be required to re-enter your password frequently. You may opt to leave the cookie turned on.

SECTION 10 – TERM OF STORAGE OF PERSONAL INFORMATION

We shall store your Personal Information at least for such period as may be required and permitted by law or for a period necessary to satisfy the purpose for which the Personal Information has been collected. These periods vary depending on the nature of the information and your interactions with us.
For example, if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

You agree that you will not submit any false information or any illegal or damaging content to the Website.

We reserve the right to terminate access to or the ability to interact with the Website in response to any concerns we may have about false, illegal, or damaging content, or for any other reason, in our sole discretion.

SECTION 11 – PROTECTION OF INFORMATION

We have taken adequate measures to protect the security of Information and to ensure that your choices for its intended use are honoured. We take robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We consider the confidentiality and security of your information to be of utmost importance. We therefore use industry standards, and physical, technical and administrative security measures to keep Information confidential and secure. We do not share your Information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while we strive to protect Information and privacy, we cannot guarantee or warranty its absolute security when Information is transmitted over the internet into the Website. We will periodically evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind.

Access to your account on the Website is via. your Login Credentials which are password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of your Login Credentials. To ensure safety of your Information, you are advised against sharing your Login Credentials with anyone. If you suspect any unauthorized use of your account, you must immediately notify us in accordance with the Terms of Use. You shall be liable to indemnify us for any loss suffered by us due to such unauthorized use of your account.

For any loss or theft of Information, due to unauthorized access to your device through which you use the Website or other reasons solely attributable to you, we shall not be held liable or responsible under any circumstance whatsoever. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

SECTION 12 – MINOR & USAGE ON BEHALF OF ANOTHER PERSON

We do not intend to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions. We do not intentionally or knowingly collect Personal Information through the Website from anyone under that age. We encourage parents and guardians to be involved in the online activities of minor to ensure that no Personal Information is collected from a minor without their prior consent. If you are using the Website on behalf of someone else, including but not limited to, on behalf of your minor child/children/employer, you represent and warrant that you are authorised by such person to accept this Policy on their behalf and to consent on behalf of such person to our use of such person’s Personal Information as described in this Policy.

SECTION 13 – LIMITATION OF LIABILITY

We shall not be liable to you for any loss of profit, production, anticipated savings, goodwill or business opportunities or any type of direct or indirect, incidental, economic, compensatory, punitive, exemplary or consequential losses arising out of performance or non-performance of its obligations under this Policy.

We are not responsible for any actions or inactions of any third parties that receive your Information.

Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Information, if such loss, damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, pandemic or national/state lockdown due to any reason and any other similar events not within our control and which we are not able to overcome.

SECTION 14 – OPT-OUT

Once you register as a user or transact on the Website, you may receive communication, including but not limited to Short Message Service (SMS) and phone calls from us on the mobile number and e-mails on your e-mail address provided to us. These messages, e-mails and calls could relate to your registration, transactions that you carry out through the Website and promotions that are undertaken by us. You have the option to ‘opt-out’ of all newsletters and other general email marketing communications from us by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we shall take all adequate steps to remove you from such lists. However, you will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications.

SECTION 15 – CHANGES TO THIS POLICY

We reserve the right to update, change or modify this Policy at any time and will notify you at least once in a year, or whenever there is a change in the Policy, as the case may be by email or posting a conspicuous notice on the Website in the event of any material revisions to this Policy. The Policy shall come to effect from the date of such update, change or modification.

SECTION 16 – GOVERNING LAW

This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Mumbai, Maharashtra. In the event of any dispute arising out of this Policy the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, Maharashtra.

SECTION 17 – GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Mr. Sriram Gowri Sankar
Designation: EA & Head – Strategic Initiatives
Fitshit Health Solutions Pvt Ltd,
4th Floor, A Wing, Krislon House,
Krishanlal Marwah Rd, Saki Vihar Rd, Andheri (East), Mumbai 400072
Contact us: tech@thewholetruthfoods.com
Phone: +91-7304990955
Time: Mon – Fri (11:00 – 18:00)

For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of the Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.

SECTION 18 – HOW TO CONTACT US

Questions about this Policy should be sent to us at listen@thewholetruthfoods.com.